Right of withdrawal
You have the right to cancel your order within 14 days after the day you received your goods without giving any reason. You must send the goods back within 14 days after informing the trader. You will then be credited with the total amount, including shipping costs. Only the costs for returning the goods from your home to the shop are for your own account. If you use your right of withdrawal, you need to return the goods with all accessories and – if reasonably possible – in its original condition and packaging to us. To exercise this right, please contact us on ChestnutCabin@outlook.com. We will give a refund within 14 days from receipt of your cancellation provided that the returned goods have been received in good order.
Exceptions on the right of withdrawal
Please be aware that custom orders can't be returned!
Chestnut Cabin
Westerkade 12
Utrecht
ChestnutCabin@outlook.com
06-38430715
KvK-number: 53092511
VAT-number: NL782118355B02
Example letter for return of the goods
(please onlyfill this out and send to us if you are planning on withdrawing from your order)
— To
Chestnut Cabin
Westerkade 12
3511 HB Utrecht
The Netherlands
— I/We (*) declare herewith that we want to make use of my/our (*) right of withdrawal and cancel my/our (*) order regarding the following products:
— Ordered on (DD-MM-YYYY) : — Ordernumber :
— Received on (DD-MM-YYYY):
— Name/Names customer(s)
— Address customer(s) :
— IBAN number:
— Signature custmer(s) (only if sending this via post)
— Date (DD-MM-YYYY):
(*) Cross out what is not needed.
Shipping
You would like to order and your country is not listed? Please contact me and I will look into the delivery options for your country.
Disputes
We encourage you to notify us of complaints by sending an email to ChestnutCabin@outlook.com. If this does not lead to a solution, it is possible to sign up for dispute mediation by WebwinkelKeur/ValuedShops. From February 15, 2016 it is for EU consumers possible to submit complaints using the ODR platform of the European Commission. This ODR platform can be found at http://ec.europa.eu/odr. When your complaint is not submitted elsewhere you are free to file your complaint using the EU platform. We do advice to submit your complaint first to us or by contacting WebwinkelKeur/ValuedShops.
Disclaimer chestnutcabin.com
Chestnut Cabin (Kamer van Koophandel: 53092511) , grants you access to chestnutcabin.com and invites you to buy the offered products.
Chestnut Cabin reserves their right to change or delete contents without further nortice.
Limited liability
Chestnut Cabin will do their best to keep chestnutcabin.com as updated as and accurate as possible. But even so it is possible that contents are incorrect or not complete.
The content offered on chestnutcabin.com is offered without any guarantees on liability or accuracy. This content can change on any moment without further notice from Chestnut Cabin.
Especially for pricing and other information about products on chestnutcabin.com Chestnut Cabin can't be held liable for typing or coding mistakes. Chestnut Cabin can't be held bound to any contract based on such mistakes.
Chestnut Cabin also can't be held responsible for hyperlinks on chestnutcabin.com to webpages or services of third parties.
Copyrights
All rights of own content of Chestnut Cabin are reserved by Chestnut Cabin.
Copying, sharing or other use is not permitted without written consent of Chestnut Cabin, except for other legal uses such as the right to quote as long as not other stated by Chestnut Cabin.
Other
This disclaimer is object to change. The Dutch version of this disclaimer has been generated using the ICTRecht-disclaimergenerator (http://ictrecht.nl/disclaimergenerator/). This is a free translation of this content and only the original Dutch version is legally binding.
